Terms & Conditions

For all Transport Arrangements, your contract will be with the supplier of the arrangements in question (the Supplier 'Bohol Transfers' or Principal 'the driver')

By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

read these Agency Terms & Conditions and agree to be bound by them;
consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities); and
is over 18 years of age;
accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Contract

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal (i.e. the transport provider) of the Transport Arrangements, as specified on your e-ticket. As agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal's liability to you. Please ask us for copies of these if you do not have them.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when a confirmation email is sent. The 'Supplier/Principal' are entitled, to refuse any order placed by you. We do not guarantee to successfully allocate every booking request. In the unlikely event that we are unable to allocate your booking request we will email you to advise you as soon as possible.

2. Liability

We accept no liability in relation to any contract you enter into or for any transport arrangements or other services you purchase (“Transport Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements.

3. Booking

You must check all of the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information and phone number. Once you have confirmed these details we will proceed to confirm the booking with the Supplier/Principal.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details which were due to your error may incur a charge to rectify them. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Transport Arrangements or other persons necessary for the provision of your Transport Arrangements. The information may be provided to public authorities if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request and on our website.

4. Payment

In order to book your chosen Transport Arrangements, you must either pay a non-refundable deposit or in full at the time of booking or, where the Supplier/Principal of the Transport Arrangements offers this as an option, you may be entitled to make payment to the driver directly in which case you must commit at the time of booking to make such payment to the Supplier/Principal. If you choose to pay the driver, please ensure that you have the correct cash amount available, in local currency, unless otherwise stated in your confirmation email. Where you choose to pay the driver we will also require you to provide us with valid payment card details at the time of booking and we reserve the right to charge you for the Transport Arrangements on behalf of the Supplier where you fail to make any payment at the time that it is due or where any amendment or cancellation fees are incurred.

If full payment is not received when required, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Transport Arrangements will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

5. Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Transport Arrangements at the time of booking.

6. Special requests

If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can't guarantee that they will be met and we will have no liability to you if they are not. Note that our Suppliers/Principals will provide child / baby seats if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we and our Suppliers/Principals cannot guarantee that the seats provided will be the exact fit for your child.

7. Changes and Cancellations by You

We the Supplier/Principal’s will allow you to cancel without charge provided that you cancel up tot 24 hours after booking has been made. You can cancel your reservation online via our contract us page or via email. We will confirm the cancellation within 24 hours. All changes / amendments can be done up to 72 hours before your collection time. You can changes / amendments your reservation online via our contract us page or via email.

Please ensure that you have received written confirmation of any changes to your booking prior to travel.

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Transport Arrangements. We the Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Transport Arrangements).

8. Changes and Cancellations by the Supplier/Principal

We will inform you as soon as reasonably possible if we the Supplier/Principal needs to make a significant change to your confirmed Transport Arrangements or to cancel them. We will liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the Supplier/Principal but we will have no further liability to you.

9. Our responsibility for your booking

Your contract is with the Supplier/Principal and our booking conditions apply. We accept no responsibility for the actual provision of the Transport Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Transport Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

10. Complaints

Please submit any such queries via the dedicated page on our website 24 hours a day or email us. Complaints must be submitted within 28 days of the date that you used the services provided us the Supplier/Principal. If you have a problem with your Principal whilst using them, this must be reported to the Supplier immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

11. Law and Jurisdiction

These Agency Terms & Conditions are governed by Philippine Law and we both agree that the courts of Bohol have exclusive jurisdiction.

12. Vehicle Descriptions and Standards

All descriptions are as provided by the relevant Supplier/Principal. These are intended to give a guide to the facilities you should expect from your transport. Standards and ratings may vary between pick-up locations, as well as between drivers. We cannot guarantee the accuracy of any ratings given. The images of the vehicle make and model shown on the service page are for illustration purpose only and neither we nor the Supplier/Principal guarantee that these exact vehicles will be provided by the Supplier/Principal.

13. Journey times

The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.

14. Documentation & Information

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Transport Arrangements or any other services please contact us.

Privacy policy

We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION ON THE COLLECTION OF PERSONAL DATA

In the following, we inform you about the collection and processing of personal data when using our website. Personal data means individual information on personal or factual circumstances being attributable to an identified or identifiable natural person.
The company responsible is Bohol Transfers (hereinafter also referred to as "we"), You can contact our data protection officer by sending an e-mail via the contact form on our website.
When contacting us by e-mail, the data you provide (your e-mail address, if applicable your first and last name and your telephone number) will be stored by us in order to answer your questions.

SUBJECT OF THIS DATA PROTECTION DECLARATION

This privacy policy applies to all services offered on our website. This Data Protection Declaration exclusively deals with the handling of personal data by Bohol Transfers. In case our services are performed by subcontractors, you will find the information on the respective procedures below. In case you make use of services provided by third parties via the website, the data protection regulations of the respective third parties apply exclusively. Bohol Transfers does not check the data protection regulations of third parties.

COLLECTION AND PROCESSING OF PERSONAL DATA WHEN USING OUR SERVICES

We collect, store and process personal data in accordance with GDPR for the handling of the transportation services and the technical administration. Any and all personal data is processed exclusively in accordance with the provisions of the EU General Data Protection Regulation (GDPR).

USE OF OUR SERVICES

To book a transfer we need your first and last name, your e-mail address, mobile phone number and specific payment information. We need the first and last name, e-mail address and mobile phone number to confirm the receipt of your booking, identify you as a user and communicate with you. We need credit card information or billing information to process the payment.

If you use our website, we will store your data required for the performance of the contract. Furthermore, we store the data provided by you voluntarily for the duration of your use of the website, provided that you do not delete it before.

In order to prevent unauthorised access to your personal data, especially payment information, the connection is encrypted.

It is your obligation to treat the personal access data confidentially and not to make them accessible to any unauthorised third parties. We do not assume any liability for the abuse of losing information (your password, reservation reference number and email address), unless we are responsible for the abuse.

Your personal data will only be passed on or otherwise communicated to third parties if this is necessary (i) for the purpose of performing our contractual obligations or (ii) the handling of payment transactions or (iii) if there is a legitimate interest of Bohol Transfers or the third party or (iv) if you have previously given your consent. This means that the transportation service provider or other external providers of services (external fleet partner), as well as their respective drivers executing the transfers, receive the necessary information (first and last name, mobile phone number, flight number, pickup address, destination address and time of arrival as well as information on extra requests) via the website. Moreover, for credit card payment purposes the payment processor Stripe receives the necessary information (first and last name, mobile phone number, credit card information). In addition to the before-mentioned third parties, your data will be processed by internal software within our business enabling us to provide customer support and to perform bookings. All software tools are GDPR compliant and the data is exclusively processed on an as-needed basis. Your data might be processed by employees of subsidiaries of Bohol Transfers , which are obliged to comply with the same strict GDPR rules as Bohol Transfers itself. The data passed on in this way may only be used by these third parties for the fulfilment of their tasks. Any other use of the above information is inadmissible.

You will receive the transfer confirmation and contact data and further information from the driver or the taxi and limousine company (first and last name, telephone number, license plate, vehicle type) and updates regarding the journey via your e-mail address.

To be able to use our services in a country outside the European Union (hereinafter referred to as “third country”) the transfer of your personal data to the respective fleet company or the external fleet partner as well as to the respective driver executing the ride in such a third country is necessary for the performance of our contractual obligations.

FEEDBACK REQUESTS FOLLOWING THE TRANSFER

After every trip, you will be requested by e-mail to rate the driver and the vehicle. This rating only serves for quality assurance and improvement of customer satisfaction. The rides quality is reflected by a star system. The quality standards are important to us and we want to know if you are unhappy with the transportation service. Under this circumstance, we will get back to you by e-mail to ask questions about your transfer. At the bottom of each rating e-mail, you will find a link to unsubscribe at any time.

RIGHT OF AFFECTED PERSONS

You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. You should email us with your Data Access Request by using the online contact form. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request.

You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you may instruct us to correct that information.

COLLECTION OF PERSONAL DATA WHEN USING OUR WEBSITE

ACCESS DATA/ SERVER-LOG FILES

In case our website is exclusively used for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server (server log files/access data). If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security: Name and content of the accessed website, IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), the amount of data transferred, access status/HTTP status code (referrer URL), browser type, your operating system and its interface, language and version of the browser software.

We use cookies on our website. A cookie is a small file your browser creates automatically and that are stored on your access device (PC, Laptop, smartphone, etc.) when you are visiting our website. Cookies cannot run programs or transmit viruses to your computer. The cookie stores certain information related to the access device. This does not mean that we become aware of your identity directly.
We are using so-called session cookies to recognise, that you visited certain pages of our websites. Those cookies will be deleted automatically at the time you leave our website. We also use temporary cookies to optimise the usability of our website and which are stored on your device during a certain period. In case you visit our website again to use our services, you and the inputs or settings you made will be recognised automatically, so you do not have to repeat it.
On the other hand, we use cookies to collect statistical data via third-party services on your website use and to analyse the data for optimisation of the usability of our website. Those cookies will be deleted after a certain period.
You can enable or disable cookies via the settings in your browser. However, not all interactive features of our website may be available if you disable cookies. You can find more information on how to prevent the use of cookies in each relevant section for the different services.

INTEGRATION OF SERVICES OF THIRD PARTIES

Sub Processor

The purpose of the data transfer

Sub Processor Privacy policy

Postmark

Email service

Customer Support

SMS service

Paypal

Payment Processing

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Google

Analytic, Ads, Optimize, Maps

https://policies.google.com/privacy?hl=en-GB&fg=1

Cookie Policy

What is a cookie?

A cookie is a piece of data that is stored on a computer, tablet or mobile when you browse the Internet which allows that computer, tablet or mobile device to be recognised when the site is visited again. Cookies placed by us, our commercial partners or other third parties when you visit this website do not recognise you personally; they recognise the device you are using. Cookies allow several important features on the website, such as making bookings and returning to pages that you have searched. They also help to keep the website secure, remember your preferences and personalise content on the website so that it is more relevant to you – they won’t harm your device in any way.

Our cookies policy

To make full use of this website, and your device, when you browse the internet you should accept cookies. A lot of online functionality will only work with the use of cookies, which means that without them, your online experience may be affected adversely. Please note that our cookies will not store any of your personal information, including any payment or address details. There are different categories of cookies used for different purpose. Functionality cookies remember the choices you have made on the website, such as preferred language or currency, and these cookies provide enhanced, personalised features. They can also be used to provide services you have requested, such as watching a video or commenting on a blog. These cookies can only tell us how you move around this website, not other websites. Essential cookies enable you to move around the website and use its features, such as the secure areas of the site. Without these cookies, functionality like Edit My Booking and access to your bookings could not be provided. Advertising cookies are used to deliver advertisements that are relevant to you, your interests and your interactions with this website. They also limit the number of times you see an advertisement, and help measure the effectiveness of an advertising campaign. Performance cookies collect information about how you use the website, such as which pages you visit most often, and if you get error messages on any of the pages. The information gleaned from these cookies is only ever used to improve how the website works.

Managing cookies

It is up to you whether or not you allow cookies to be placed on your device, and you have control over whether or not to allow them.

What happens if I don't allow cookies?

If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to access various functionalities and features of the website.

How do I disable or enable cookies?

You will need to disable or enable cookies via your internet browser. For information on how to manage cookies your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some info about how to manage cookies in your browser:

Google Chrome

• In the settings menu, select 'show advanced settings' at the bottom of the page
• Select the 'content settings' button in the privacy section
• The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

Mozilla Firefox

• In the tools menu, select 'options'
• Select the privacy tab in the options box
• From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tick box.

Internet Explorer 6+

• In the 'Tools' menu, select 'Internet options'
• Click on the 'privacy' tab
• You will see a 'privacy settings' slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari browser

• In the settings menu, select the 'preferences' option
• Open the privacy tab
• Select the option you want from the 'block cookies' section